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Privacy Policy

Privacy Policy

Who are we? 

This website (the “Website”) is operated by R. Twining and Company Limited registered in England and Wales under company number 525071 with our registered office at Weston Centre, 10 Grosvenor Street, London, W1K 4QY (called in this notice “we”, “our” or “us”). We are the controller of the personal data collected through this Website.

Purpose of this notice 

This privacy notice tells you about the information we collect about you when you visit our Website or otherwise provide us with information. It also tells you how you can exercise your data protection rights.

What personal data do we collect?

Site traffic data and information about your computer

How do we use this data? 

When you browse our Website, we use cookies or similar technologies to collect:
Information about your use of our Website (e.g. standard internet log information and details of visitor behavior patterns)
• We use this information to record visitor numbers, their use of different areas of the Website and any useful features or links.
Information about your computer (e.g. IP address, operating system and browser type)
• We use this information to help maintain the security of our Website and to identify trends so that we can improve its performance.
• We also use this information to customize the Website according to your interests and to ensure the Website’s content is presented as effectively as possible for you and to enable you to participate in interactive features of the Website, when you choose to do so.
Data we collect using non-essential cookies or similar technologies is used on the basis of your consent. Any other information that we collect about your use of our Website is used on the basis that this is necessary for the purpose of our legitimate interests in maintaining and managing our Website and ensuring its security.
For more information about how we use cookies on our Website, see our Cookies Policy
Cookies Policy .

Information you send us

How do we use this data? 

You do not have to supply us directly with any information when you use our Website. If you choose to contact us via email, social media or otherwise, we will use the information you send us (e.g. name; email address; content of enquiry) for the purpose of responding to you.
When we use your personal data for this purpose, we do so for our legitimate business interest in communicating with you in accordance with your wishes and expectations. We may also use this data for the purpose of our legitimate interests in accessing appropriate professional advice and in order to ensure we comply with legal obligations to which our business is subject.

Information you provide to us when you enter a competition, prize draw or promotion; fill out a survey; or ask to hear from us

How do we use this data? 

You do not have to supply us directly with your personal data when you use our Website. However, some communications, services and facilities can only be provided if you supply us with relevant details. We will use the personal data you provide:
• To provide you with information about our products and services, or deliver promotional information that we feel may interest you, where you request this;
• To administer your entry into a competition, prize draw or promotion;
• To improve our understanding of the needs and interests of our customers and contacts; and
• To notify you about changes to our services.
We use your data in accordance with our legitimate interests in developing and promoting our goods and services; communicating with you in accordance with your wishes and expectations; accessing appropriate professional advice and in order to ensure we comply with legal obligations to which our business is subject.
For competitions, prize draws and promotions, we use your personal data because it is necessary for us to collect and use this information for the performance of our contract with you in accordance with our promotion rules.
For direct marketing, we will send you emails or SMS where you have requested this.

How long do we keep your data for? 

We will keep information about your visit to our Website or which you provide to us, for as long as is necessary for the purposes we’ve mentioned above.
In some cases (for example where your query relates to a contract between us, or where we need to obtain legal advice in order to respond to a complaint) we may need to retain your information for up to 6 years.

Who do we share your information with? 

We may share your information with third parties, including group companies, third party service providers, professional advisers and other entities, for example:
• to support the provision of our Website and any of the purposes set out above;
• where we have your permission;
• where we are required or permitted to do so by law;
• where this is necessary so that we can enforce our terms of use, rights or property or the rights or property of any third party; or
• where this is necessary in connection with the sale of our business or its assets (in which case your details will be disclosed to our advisers and any prospective purchaser’s advisers and will be passed to the new owners).

Where do we transfer this information to? 

Information you send us via our Website may be shared with third parties outside of the jurisdiction in which you reside, including the UK.
Where we engage third parties in connection with personal data collected via this Website, we enter into appropriate data protection terms with such third parties.

Your Rights 

Where applicable data protection law provides such rights, you may:
• request information about how your personal data is processed and request access to a copy of your personal data.
• request correction, completion or an update to your personal data if it is inaccurate or incomplete.
• in some circumstances, also have the right to object to our processing of your data and can ask us to restrict our use of your data and to delete it.
• withdraw your consent at any time, where we process your personal data on the basis of your consent.
There are some exceptions to these rights under applicable law. For example, it will not be possible for us to delete your data if we are required by law to keep it or if we hold it in connection with a contract with you.
If you wish to exercise any of these rights you should contact us using the contact details provided below.
 

 Contacting us and your rights of complaint 

Questions, comments, complaints or requests concerning this privacy notice are welcomed and should be addressed to twinings.direct@twinings.com.  

If you have a concern about the way we handle your personal data you may also lodge a complaint with the UK Information Commissioner’s Office, or another relevant data protection regulator.